Shipping Policy

Effective Date: May 5, 2025

This Shipping Policy describes how Fortune Finds (the "Site", "we", "us", or "our") handles shipping for products purchased through fortunefindsuae.myshopify.com (the "Site"). By using the Site and making purchases, you agree to the terms set forth in this Shipping Policy.

Please read this Shipping Policy carefully before making any purchases.

Shipping Methods and Delivery Times

We offer a variety of shipping options for our customers, depending on your location and the items you purchase. Shipping times are estimates and may vary based on the shipping method selected, the destination, and product availability. The following is a general overview of our shipping options:

  • Standard Shipping: Typically delivered within 5-7 business days.

  • Expedited Shipping: Typically delivered within 2-4 business days.

  • Express Shipping: Typically delivered within 1-2 business days.

Delivery times are based on working days (Monday through Friday), excluding holidays.

Shipping Costs

Shipping costs are calculated based on the weight of your order, your location, and the shipping method chosen at checkout. The shipping costs will be clearly displayed before you complete your purchase.

  • Free Shipping: Orders over [insert amount] may be eligible for free standard shipping.

  • International Shipping: We also offer international shipping to select countries. International shipping rates and delivery times vary based on the destination.

Order Processing Time

Orders are processed within 1-2 business days of receiving your order, excluding weekends and holidays. Please note that order processing time may vary during peak seasons or due to unforeseen circumstances.

Once your order has been processed, you will receive an email notification with tracking information (if available).

Shipping to P.O. Boxes

We do not currently ship to P.O. Boxes. Please provide a valid street address for shipping.

Tracking Your Order

After your order has been shipped, you will receive an email containing your tracking number. You can use this number to track your order through the carrier's website.

Please allow up to 24 hours after receiving the tracking number for the carrier's system to update with your shipment status.

Shipping Delays

We are committed to delivering your products as quickly as possible, but shipping delays can occasionally occur due to weather conditions, customs, or other factors. We are not responsible for delays caused by third-party shipping carriers. If there are significant delays in your order's shipment, we will notify you and provide updates.

Lost or Damaged Orders

If your order is lost, stolen, or damaged in transit, please contact us immediately at support@fortunegatetrading.com. We will work with the shipping carrier to investigate the issue and find an appropriate resolution.

International Shipping

We offer international shipping to several countries. Please note:

  • Customs Duties and Taxes: International orders may be subject to customs duties and taxes imposed by the destination country. You, the customer, are responsible for paying these fees.

  • Shipping Times: International shipping times may vary. We will provide an estimate of the delivery time, but customs processing can cause delays.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the updated "Effective Date."

Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us:

Fortune Finds
Email: support@fortunegatetrading.com